All you have to do is browse our easy to navigate website and try on as many frames as you like with our state of the art Virtual Try On experience. Simply choose the type of lenses and coatings that suit your needs, plug in your PD and send us your prescription by either entering your prescription now, uploading your prescription or sending us an email later. Then sit back, relax and let us take care of the rest for you! Don’t forget that you can easily get a pair of sunglasses too!
You can easily contact your eye care professional (like an Optician or Optometrist). Following an eye exam, your prescription belongs to you!
You should also be able to locate your prescription on a previous eyeglass purchase invoice.
It’s not absolutely necessary to have a prescription to order from our website. You can also order glasses with blue filter protection and look stylish at the same time!
Have no worries, we are here to help! Our friendly customer service team is available to assist you with any changes you would like to make as long as you reach out to us same day if order was placed before 5pm or next day if order was placed after 5pm.
You can reach us at email@example.com. Just make sure you have your order number on hand.
With the variety of styles we carry, its no wonder that you are considering multiple pairs! Be it one for your significant other and one for you, or just simply one pair of distance and one pair for reading for yourself!
Just go ahead and easily place separate orders for each prescription. For your convenience, Shipping costs will be waived on multiple orders.
Feel free to try as many frames as you please with our state of the art Virtual try on experience. You can choose between all the different shapes and colours and sizes that our team of experts have handpicked and crafted for you to experience.
Simply press the try on button and allow access to your camera and sit back and enjoy the virtual try on experience from the comfort of your home!
These are some amazing benefits of virtual try on:
-You are able to ❤️ your favourite pair
-Select different colours to try on.
-Scroll through different models via our carousell
-Hit the full screen button to enjoy a better view
-Take a screenshot and share your new look with your friends and family!
While we are in the midst of the COVID-19 pandemic, we are prioritizing the health and safety of both our employees and customers.
We still want you to have the ability to try on various frames until you find the one you absolutely love! Virtual Try On allows you to try on frames you’d like.
We understand that choosing the right frame is can be tricky sometimes. Make sure to Take the Quiz to help narrow down from our vast inventory.
Combined with our awesome Try On experience we are confident that you will find the perfect pair you are looking for.
Still need help? Feel free to reach out to us on our chat service or email us at firstname.lastname@example.org
Definitely! All you have to do is select NON-PRESCRIPTION when choosing the type of lens.
Not at the moment but stay tuned as we expand our horizons to meet your everyday needs!
However, make sure you check out our smaller sizes. You may just find the right fit!
Yes we do! Our team of experts have curated a collection that includes a mix of classic and modern styles for you to choose from. Check out the great collection by selecting them from the menu bar or from the home page. Or simply just click the link here: Our Sunglasses offer 100% UV protected, combining style and functionality.
We understand that making sure that the glasses fit correctly and feel comfortable is top priority. When purchasing glasses online, knowing the correct measurement of frames is very important.
One way of figuring this out is by reading the measurements written on the inner side of the temple of your existing glasses.
If you still feel the need for more assistance, feel free to reach out to us using our chat service or email us at email@example.com
We specialize in high quality metal and mixed frames with a variety of unique shapes and styles. Some of our frames have been designed with acetate to give you an exciting feel to everyday shapes. We also offer an exclusive memory metal collection for increased comfort and fit.
We encourage you to take the Quiz to help narrow down your selection and find the perfect pair for you or you can simply browse our website and Virtually Try On as many frames as you like to find the perfect fit for your unique style and personality.
At the moment, each style of frame is available in one size only. But don’t worry! Our amazing team has put together a collection in which we offer a variety of styles for small, medium or large faces.
Sure! just go ahead and select NON-PRESCRIPTION when selecting type of lens.
All frames at Lumyn Kestel have a manufactures defect warranty for the period of one year. Warranty claims are subjected to review. If established a frame is defective a one time replacement will be issued.
Warranty does not cover day to day wear and tear or accidental damage/impact.
Any cosmetic defects such as paint chips and scratches are not covered by warranty unless they were present during unboxing.
Please reach out to us within the first thirty days to discuss options at firstname.lastname@example.org
Lumyn Kestel uses premium quality CR-39 as our standard lenses and 1.6 which is up to 15% thinner as our complimentary lenses which include the following benefits: Scratch resistant coating, Anti-Reflection coating and UV treatments.
Additionally we provide high index lenses for higher power prescriptions which provide the lenses to become thinner, lighter and more stylish!
-1.67 is up to 25% thinner, recommended for stronger prescriptions if total power combined is +/-4.0 or higher.
-1.74 is up to 35% thinner, recommended for stronger prescriptions if total power combined is +/-5.50 or higher
Not sure which lenses will suit you best? We can review the order to ensure you made the best choice by reaching out to us at email@example.com
Anti Reflection coating
Treatment on the front and back of your lenses that eliminates reflection and glare making your eyes look cosmetically appealing in person and in pictures. Helps you see clearer, great for computer use and improves night time driving by reducing halos from oncoming headlights and street lamps (Included at no charge with all our eyeglass purchases)
Scratch resistance coating
Treatment that extends the life of your lenses by resisting fine scratches from every day use (Included at no charge with all our eyeglass purchases)
Blue light filter
Protection from the sun and digital devices that emit harmful blue light. Can help reduce eyestrain, fatigue, dry eyes, blurry vision and headaches (Can be purchased as an upgrade for only $50)
100% UV protected tints
(Included at no charge with all our Sun-wear)
-Solid (One uniform colour throughout the entire lens)
-Gradient (Darker tint on the top fading to lighter tint to the bottom)
There are many different techniques to clean your lenses. For cleaning smudges use the premium cloth that is included with your glasses. You may also use luke warm water and mild hand soap to wash away any oils and debris followed up with the cleaning cloth to wipe and buff the lenses clean.
We do not offer Bifocal or Progressive lenses at present. We are always working toward expanding options for our customers, stay tuned for future updates.
Presently, we do not offer lenses that change colour in the sun. We are always working toward expanding options for our customers, stay tuned for future updates.
All our sunglass lenses block 100% of UVA and UVB rays for the highest level of protection.
Our team of experts have curated a collection of sunglasses with pre-set lens colour tints. Each corresponding lens colour has been hand selected by our experts, to compliment the various styles they've been paired with.
PRESCRIPTION & MEASUREMENTS
We understand that figuring out what all those letters and numbers mean on your prescription can be confusing. Don’t hesitate just upload the image or email it to us at firstname.lastname@example.org and our team of experts will take care of it for you.
For your convenience we have designed a few different ways for you to submit your prescription to us. You can either fill in the prescription directly into the “prescription box” found under the enter prescription button, or upload the picture or simply send us an email at support@LumynKestel.com
PD stands for Pupillary Distance, which is the distance in millimetres between the centers of your pupils of both eyes to get the most accurate and sharpest vision.
Your PD measurement may be written on your prescription by the eye doctor or your previous order. If you are unable to get it we suggest trying your local optometrist or optician. We will happily reimburse you up to $20 for the measurement. Simply take a picture of the receipt and send it to support@LumynKestel.com with your order number.
Please reach out to us through Chat, Email or DM and we would be happy to share a few different options.
Typically contact lens prescriptions have been converted from your original eyeglasses prescription since a contact lens sits directly on top of your eye verses glasses that sit away from your eye. So using it may cause blurry or uncomfortable vision. Always make sure you have the correct eyeglasses prescription before entering it in.
RETURNS & EXCHANGES
Lumyn Kestell has a 30 day return/replacement policy on all our products if you are not happy with your eyewear for any reason, customer service is our utmost priority!
We feel that allowing our customers the maximum amount of time to comfortably wear and try their new eyewear is the way to go!
Please ensure the eyeglasses that are being returned are in the original condition as they were received. All packaging included with the glasses (Case + Microfibre cloth) must be returned as well.
Your refund will be issued to the original form of payment. If you have not received your refund within ten business days, please contact email@example.com and we will look into it for you.
In the event you decide to exchange your pair of glasses with a lesser valued product, we will refund you the difference and if you decide to purchase a pair with a higher value product, you will have to pay the difference. Either way we will always be there for you to ensure you find your perfect pair!
Use this text to answer questions in as much detail as possible for your customers.
For your convenience we have designed a few different ways for you to submit your prescription to us. You can either enter your prescription directly, with the “Submit Prescription”, box, upload the picture or simply send us an email with it attached.
PD stands for Pupillary Distance, which is the distance in millimetres between the centres of your pupils of both eyes.
Here is a quick tutorial on how to measure it yourself.
You can also always visit your eye care professional and request for them to do it for you? Sometimes there is a service fee, we are glad to remburse up to $25 for this. Invoice is required for this.
There are a couple of ways that ensure a good fit by looking in the mirror:
1. Your glasses should be as close as possible to the centre of your pupils
2. Your glasses should not be resting on your cheeks
3. Your lenses should not go beyond the width of your face
4. Your glasses should sit below your eyebrows
5. Your glasses should not slide down your nose.
We believe that the comfort that you feel wearing your glasses should be what dictates if your frame is fitting you correctly or not.
Our team of experts have carefully curated a collection of metal frames that allows you to individually customize the fit and feel of the glasses.
Lumyn Kestell specializes in metal and mixed frames that are easily adjustable at the nose bridge and this would solve for majority of the above concerns.
Please follow the tips below from our eyewear experts:
Every pair of Lumyn Kestel glasses come with a protective hard case and our premium microfibre cloth. Regularly cleaning the lenses with this cloth and always keeping them in the case will keep your new glasses in the best condition.
Please refrain from keeping the glasses face down on any surface (lenses touching the surface), as this will cause scratches on the lenses. Never keep your glasses in your pocket or bag without protection as other items may scratch your frame and lenses unknowingly.
Please clean your cloth on a monthly basis by simply washing it with luke warm water and hand soap or simply throw it in with your laundry.
Last but not least, never wear your glasses on your head because they will stretch out and become loose. Finally, always wear your glasses on and off your face using both hands to prevent your glasses from becoming loose and lopsided. Follow these tips for a successful eyewear experience.
When trying a new pair of glasses, even if the prescription may or may not have changed you may experience some vision discomfort such as mild headaches, dizziness, floor and walls feeling wavy and staircase displacement. Don’t worry! These are all normal symptoms of adaptation which will go away with time.
To alleviate these potential symptoms, we recommend you to continuously wear your new pair of glasses without switching to your old pair. Another trick is to wear the new pair first thing in the morning as this will make it easier for your eyes to adapt.
If these symptoms persist after a period of 10-15 days we recommend a revisit to your eye Doctor to see if any tweaks are required to your prescription. If so email firstname.lastname@example.org with your updated prescription, order number and we will get back to you with next steps.
We accept all major credit cards such as MasterCard, Visa and American Express. We also accept Apple Pay and Android Pay for your convenience.
Although, we don’t deal directly with insurance providers. You can feel free to take your purchase invoice and submit it directly to your insurance provider.
Sure! We can apply a coupon code to your order and adjust your cost within 30 days of your purchase date. After 30 days have passed, we will not be able to extend this offer.
Use this text to answer questions in as much detail as possible for your customers.
In Canada prescription products in general including prescription eyewear and prescription sunglasses will not incur sales tax at the time of purchase. Products that are not purchased with a prescription will incur sales tax according to your region.
At Lumyn Kestel, the health and safety of our customer, staff and suppliers is our top most priority
We are committed to strictly adhering with the guidelines laid out by the government in regards to Covid-19. We are practicing strict health, safety and social distancing guidelines and are constantly updating ourselves with any changes made by the ministry.
Due to the increased safety precautions, you may experience some delivery delays. We will provide you with an email and tracking number notifying you when your order is shipped and out for delivery.
We appreciate and thank you for your patience and understanding and apologize for any inconvenience this may have caused you. We value every one of our customers and hope to bring you the greatest experience when dealing with us.
At Lumyn Kestel, our experts customize the fit of every pair if glasses prior to shipping. However, we do understand that some individuals may require further customization. Feel free to take your glasses to your local eye care professional for assistance in adjusting your glasses.
Some places may make complimentary adjustments, but others will charge a small fee. In that event, for your convenience, Lumyn Kestel will re-imburse up to $20 within the first year. You can utilize the full $20 for a one time use or split it between two times if you need to ($10 each)
All you need to do is take a picture of your invoice and attach your order number and send it to email@example.com
Side Note: Even though you are taking your glasses for adjustment to a professional, please remind them to take extra care in handling the glasses by applying light pressure and low heat.