Our Satisfaction Guarantee
We want you to be 100% satisfied with your eyewear purchase. With our 30-day Fit & Style Guarantee, you can return your glasses fora full refund or exchange your purchase for up to 30 days after delivery. No questions asked.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase via email.
To start a return, you can contact us at support@lumynkestel. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@lumynkestel.
We offer fast, free, no-contact delivery on all purchases Canada wide.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 7-10 business days for your bank or credit card merchant to process and post the refund.
1. Lumyn Kestel Credits and replacements are nonrefundable.
2. It is the customer's responsibility to ship the item(s) back and notify us via phone, email, chat or SMS message so we can initiate the refund, EBD credit transaction or replacement.
3. The customer is entitled to send one request to reorder the same item for one order. The next request for a different item in the same order can be sent again after the previous request is closed.
5. Each item is entitled to a one-time, no-questions-asked return for either a one time exchange or a full refund — not including shipping fee — or product exchange of equal or lesser value within 30 days.
6. Lumyn Kestel reserves the right to make changes to, or cancel, return requests at any time.
7. A shipping fee may apply for one-time warranty replacements.